1. What exactly am I purchasing?

You are purchasing a Roblox account with the features listed on the product page (cash, items, levels, progress, etc.).
All accounts are clean, safe, and ready to use.

2. Are the accounts safe to log into?

Yes. All accounts are verified, unused by other customers, and delivered with full login access .

3. Do I get full access to the email?

Most accounts come with Email-Change availability unless otherwise stated.
If an account includes a verified email, it will be clearly mentioned.

4. How do I receive my account?

Delivery is instant or within a few minutes after purchase.
You will receive the login information directly on the platform (website / Discord / email).

5. What should I do immediately after logging in?

1. Record the login process (recommended).

2. Add your own email and secure the account.

3. Change the password.

4. Make sure your connection is stable before logging in.

6. What if the account doesn't work or I can't log in?

If something is wrong, please contact support first .
Provide:

• Your order number

• A full, unedited video recording

• A description of the issue

Support will check the video and respond.

7. What is required for a refund or replacement? (IMPORTANT)

Refunds and replacements are only eligible if the customer provides a full video recording that meets all criteria:

✅ Video Requirements:

• Recording must start BEFORE purchasing the account.

• Recording must show the entire purchase process , delivery, and login attempt.

• No cuts, no pauses, no edits — the video must be continuous and unedited.

• Must clearly show the issue happening on-screen.

❌ Without this exact recording, refunds/replacements are not possible.

This policy protects both the buyer and the seller from abuse or false claims.

8. Do you offer refunds?

Refunds are not offered once account details have been delivered and accessed.
Only replacements may be provided — but only if the required video proof is submitted as described above.

9. Do accounts come with Robux?

Only if specifically stated.
Most accounts include in-game currency such as Da Hood cash, Blox Fruits stats, etc., but not Robux unless mentioned .

10. Can I request a custom order?

Yes. Custom levels, cash amounts, stats, and bulk orders are available.
Open a ticket on Discord.

11. What are your support hours?

Daily: 12:00 PM – 4:00 AM (Slovakian Time)
Messages sent outside of these hours will be answered as soon as possible.

12. Do you offer bulk discounts?

Yes, bulk and reseller pricing is available.
Open a ticket for details.

13. Can my account get banned?

All accounts are safe upon delivery.
Future bans depend on your actions in-game.
We do not replace banned accounts due to customer behavior (cheating, scripts, chargebacks, etc.).

14. How fast is delivery?

• Instant for automated orders

• 1–10 minutes for manual orders

• Longer only if support is offline